Return & Refund Policy

Return & Refund Policy

Last Updated: September 17, 2026

At Gift Gallery BD, customer satisfaction is important to us. If you receive a wrong, damaged, defective, or incomplete product, you may request a return or exchange according to this policy.

Eligible Returns

A return or exchange may be accepted if:

– You received the wrong product
– The product arrived damaged
– The product has a manufacturing defect
– An item is missing from your order
– The product is significantly different from the description

Reporting Time

Please contact us within 24 hours of receiving your order if there is any issue. You may be asked to provide photos or a clear unboxing video as proof.

Product Condition

Returned products should generally be:

– Unused
– In original condition
– In original packaging
– Returned with tags and accessories, where applicable

Used or customer-damaged products may not qualify for return.

Customized Products

Customized or personalized products are generally non-returnable.

However, we may provide a replacement or refund if:

– We made a customization error
– The product arrived damaged
– The product has a manufacturing defect

Incorrect information provided by the customer may not qualify for return or refund.

Change of Mind

Returns are generally not accepted simply because:

– You changed your mind
– You no longer need the product
– You do not personally like the product

Minor color differences caused by lighting, photography, or screen settings are not usually considered defects.

Refunds

If a return is approved and replacement is unavailable, a refund may be issued through the original payment method, mobile financial service, or another agreed method.

Processing time may vary depending on the payment provider.

Delivery Charges

If the issue was caused by our mistake or a verified product defect, we may cover the return delivery cost. For customer-requested exchanges, additional delivery charges may apply.

 Contact Us

Before returning any product, please contact us first.

Gift Gallery BD
Website: giftgallerybd.xyz
Phone: 01792-159832
Email: info@giftgallerybd.xyz

Please provide your order number along with relevant photos or videos when making a claim.